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Privacy Policy

Rocky Pups Privacy Policy

Effective Date: August 22, 2025

Thank you for visiting Rocky Pups! Your privacy and the security of your personal information are very important to us. This Privacy Policy outlines how Rocky Pups ("we," "us," or "our") collects, uses, shares, and protects your information when you visit our website, purchase our products, or otherwise interact with us.

By using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect information to provide and improve our services to you. The types of information we collect are:

A. Information You Provide to Us Directly:

  • Contact Information: Your name, shipping and billing address, email address, and phone number when you place an order or create an account.

  • Payment Information: Your credit card details or other payment information. Please note: This information is processed securely by our third-party payment processors (Shopify Payments, PayPal, Stripe). Rocky Pups does not store your full credit card number on our servers.

  • Account Information: If you create an account, we collect your username, password, and account preferences.

  • Communications: Any information you provide when you contact our customer service team, subscribe to our newsletter, participate in a survey, or leave product reviews.

  • Information About Your Pup (Optional): You may choose to provide information like your dog's name, breed, size, or preferences to help us personalize your experience and recommend suitable products.

B. Information We Collect Automatically:

  • Device and Usage Information: When you visit our website, we automatically collect information such as your IP address, browser type and version, operating system, device information, pages you viewed, time spent on pages, referring websites, and the dates/times of your visits.

  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your browsing experience. These help us remember your preferences (like items in your shopping cart), understand how you use our site, analyze traffic patterns, and improve our services. You can control or refuse cookies through your browser settings, though some website features may not function properly if disabled.

  • Location Information: We may collect general location information based on your IP address to provide localized content and shipping options.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • To Fulfill Your Orders: Process payments, manage inventory, ship products, handle returns and exchanges, and provide customer support.

  • To Communicate With You: Send order confirmations, shipping updates, delivery notifications, and respond to customer service inquiries.

  • For Marketing and Promotions: Send newsletters, special offers, product recommendations, and information about new products that may interest you. You can opt-out of marketing communications at any time.

  • To Improve Our Website and Services: Analyze website traffic and user behavior, conduct research and analytics, test new features, and enhance our products and services.

  • For Security and Fraud Prevention: Monitor for and prevent fraudulent transactions, protect our website and systems, and ensure compliance with our terms of service.

  • Legal Compliance: Meet our legal obligations and respond to legal requests.

3. How We Share Your Information

Rocky Pups does not sell, rent, or trade your personal information to third parties for their marketing purposes. We only share your information in the following limited circumstances:

  • Service Providers: We work with trusted third-party companies that help us operate our business, including:

    • Payment processors (Shopify Payments, PayPal, Stripe)

    • Shipping carriers (USPS, UPS, FedEx)

    • Email marketing platforms

    • Website hosting and analytics providers

    • Customer service platforms

These providers are contractually required to protect your data and may only use it for the specific services they provide to us.

  • Business Partners: We may share aggregated, non-personally identifiable information with business partners for research and marketing purposes.

  • Legal Compliance: We may disclose your information when required by law, to respond to legal process (such as court orders or subpoenas), to protect our rights and property, or to ensure the safety of our users.

  • Business Transfers: In the event that Rocky Pups is sold, merged, acquired, or undergoes similar business changes, your information may be transferred as part of that transaction. You will be notified of any such change in ownership.

4. Data Security and Retention

Security Measures

We implement appropriate administrative, technical, and physical security measures to protect your personal information, including:

  • Encryption of sensitive data during transmission

  • Secure servers and restricted access to personal information

  • Regular security assessments and updates

  • Employee training on data protection practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to:

  • Fulfill the purposes outlined in this policy

  • Comply with legal obligations (typically 7 years for financial records)

  • Resolve disputes and enforce agreements

Account information is retained until you request account deletion. Marketing preferences are maintained until you unsubscribe.

5. Your Rights and Choices

You have several rights regarding your personal information:

  • Access and Update: Log into your account to view and update your personal information at any time.

  • Data Portability: Request a copy of your personal data in a portable format.

  • Deletion: Request deletion of your personal information, subject to legal retention requirements.

  • Marketing Opt-Out: Unsubscribe from marketing emails using the link in each email or by contacting us directly.

  • Cookie Control: Adjust your browser settings to refuse or manage cookies.

  • Correction: Request correction of inaccurate personal information.

To exercise these rights, please contact us using the information provided below. We will respond to your request within 30 days.

State-Specific Rights

Residents of certain states may have additional rights under applicable privacy laws. If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA). Please contact us for more information about your specific rights.

6. Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will take immediate steps to delete it. If you believe we have collected information from a child under 13, please contact us immediately.

7. International Data Transfers

Rocky Pups is based in Pennsylvania, USA. If you are visiting from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where privacy laws may differ from those in your country.

8. Third-Party Links and Services

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

  • Posting the updated policy on our website with a new "Effective Date"

  • Sending an email notification to registered users (for significant changes)

  • Displaying a prominent notice on our website

We encourage you to review this policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Rocky Pups
Email: rocky.pups100@gmail.com
Address: 7 North Waterloo Rd, #601, Devon Pa 19333

For privacy-related inquiries, please include "Privacy Policy" in your email subject line, and we will respond promptly to address your concerns.

This privacy policy was last updated on August 22, 2025.

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